Refund policy
RETURNS
We accept eligible returns within 30 days of delivery.
To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it, with any original packaging and tags included.
Proof of purchase may be required to process your return.
Please contact us before sending a return. Returns sent without first contacting us may not be accepted.
FINAL SALE / NON-RETURNABLE ITEMS
The following items are final sale and are not eligible for returns, refunds, or exchanges:
• Sale and clearance items
• Beauty and cosmetic products
• DJ LALA Closet items
• Gift cards, if applicable
Please carefully review product descriptions, sizing, condition, photos, and other product details before purchasing a final-sale item.
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible so we can review the issue and determine an appropriate resolution.
REFUNDS
Once an eligible return is received and inspected, we will notify you regarding the status of your refund.
If your return is approved, your refund will be issued to your original payment method. Please allow additional processing time for your bank or credit card company to post the refund to your account.
Original shipping charges are non-refundable, except when a return is required because of an error by Lalita Boutique or Record Waves.
Items returned in a condition that does not meet our return requirements may not qualify for a refund.
LATE OR MISSING REFUNDS
If your refund has been approved but has not appeared in your account, please allow time for your bank or credit card company to process and post the refund.
If you have allowed sufficient processing time and still have not received your refund, please contact us:
Lalita Boutique: Shoplalitaboutique@gmail.com
Record Waves: Recordwaves@gmail.com
EXCHANGES
We replace items when they arrive damaged, defective, or incorrect, subject to product availability.
If the same item is unavailable, we will work with you to determine an appropriate resolution.
For exchange assistance, please contact:
Lalita Boutique: Shoplalitaboutique@gmail.com
Record Waves: Recordwaves@gmail.com
RETURN SHIPPING
Customers are responsible for return shipping costs for eligible returns unless the return is due to an incorrect, damaged, or defective item received from Lalita Boutique or Record Waves.
Return shipping costs are non-refundable.
Please contact us before mailing your return so we can provide the appropriate return instructions.
We recommend using a trackable shipping service when returning an item. Lalita Boutique and Record Waves are not responsible for return packages that are lost in transit before they are received.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order information and photos of the item so we can review the issue and help resolve it.
ORDER CANCELLATIONS
If you need to cancel or make a change to your order, please contact us as soon as possible. We will do our best to accommodate your request; however, cancellations or changes cannot be guaranteed once an order has entered processing or has been shipped.
CONTACT US
For questions about returns, refunds, or exchanges, please contact:
Lalita Boutique: Shoplalitaboutique@gmail.com
Record Waves: Recordwaves@gmail.com